Refund policy

Refund Policy

Eligible returns
You may request a return of an eligible item within 30 days of delivery. Items must be unused, unworn, in their original condition and packaging, and include accessories, manuals and proof of purchase.

Non-returnable items
Unless faulty or required by law, we may not accept opened personal-care or hygiene goods, consumables, gift cards, final-sale items, customised goods or items damaged after delivery.

How to request a return
Contact us through the Contact Us page before sending an item. Include your order number, the item, reason for return and photos where relevant. Wait for approval and return instructions.

Faulty, damaged or incorrect items
Contact us promptly and keep the item and packaging. We will assess the issue and provide a repair, replacement, refund or other remedy as appropriate under applicable law.

Change-of-mind returns
Customers are generally responsible for return shipping on approved change-of-mind returns. Original shipping charges are normally non-refundable.

Refunds
We inspect returned items and notify you of the outcome. Approved refunds are sent to the original payment method. Banks and payment providers may take additional business days to display the credit.

Late or missing refunds
Check your payment account and contact your bank or card provider. If the expected processing period has passed, contact us with your order number.

Consumer guarantees
Nothing in this policy limits non-excludable rights under applicable consumer law.