Frequently asked questions
How do I place an order?
Choose a product, select any available options, add it to your cart and complete checkout. You will receive an order confirmation by email.
Can I change or cancel my order?
Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after fulfilment begins.
How long does shipping take?
Orders are generally processed within 1–3 business days. Delivery estimates vary by destination and shipping method and are shown at checkout when available.
How do I track my order?
Use the tracking link in your dispatch email. It can take up to 48 hours for carrier scans to appear.
What is your return period?
Eligible items may be returned within 30 days of delivery. See Returns & Exchanges and the Refund Policy for full conditions.
What if my item arrives damaged or incorrect?
Contact us promptly with your order number, a description of the issue and clear photos where relevant. Keep the item and packaging until we provide instructions.
Are payments secure?
Checkout is processed through secure payment providers supported by Shopify. Shop2Save does not directly store your full payment-card details.
How can I contact you?
Use the form on our Contact Us page. Include your order number for order-related questions.