Shipping Policy
Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays. Promotions, stock checks or unexpected demand may extend processing time.
Rates and delivery estimates
Available shipping methods, charges and estimated delivery windows are displayed at checkout where supported. Eligible orders over $50 receive free standard shipping where the offer applies. Delivery estimates begin after dispatch and are not guarantees.
Tracking
Tracking details are emailed when available. Allow up to 48 hours after dispatch for the first carrier scan. Some services or destinations may offer limited tracking.
Addresses
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately about an error. We cannot guarantee changes once fulfilment begins, and additional costs caused by an incorrect address may be the customer’s responsibility where permitted by law.
Delays
Carrier congestion, weather, customs, public holidays and remote-area delivery may cause delays outside our control. Contact us if the estimated window has passed and tracking has not updated for several business days.
Lost, damaged or delivered-not-received parcels
Check the delivery location, household members and carrier notice first. Then contact us through the Contact Us page with your order number and tracking details. Keep damaged packaging and provide photographs where relevant.
International orders
Where international delivery is offered, import duties, taxes or customs charges may apply and are the customer’s responsibility unless checkout states otherwise. Customs delays are outside our control.